Give us the opportunity to fix any problems

We pride ourselves on our commitment to our clients – so if you think we’ve failed in any way, you can feel confident that we will also be committed to resolving the issue.

Should you be dissatisfied with any aspect of our service or product we have provided, we invite you to register a complaint.

We appreciate it takes time to register a complaint, however it can improve the service we provide to our clients and we certainly appreciate your feedback. For information regarding our complaints procedure please email us at:

Member of the FCSL

In the event you are dissatisfied with your complaint process or outcome, we are members of a disputes resolution service whom we would encourage you to contact.

They are Financial Services Complaints Limited (FSCL) on: or phone free phone: 0800 347 257, Fax: (04) 472 3727